I read an article recently from Inc.com Magazine titled “12 Simple Phrases That Are Guaranteed to Make People Like You More”, it started out with a fantastic quote from Maya Angelou. “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
I find this article very Appropriate to The Hospitality field, Specifically my Concierge service. The Twenty Fifth Hour At Your Service, LLC. www.twentyfifthhourconcierge.com I specifically like #5 “Please/thank you.” I also specifically like #6 “Your Welcome.”
Politeness goes such a distance, in my experiences it makes my clients feel important, a priority, warm & fuzzy.
I would like to share the list of the 12 Phrases that are in the Inc.com magazine and attach the link to it.
- “Here’s the situation.”
- “Tell me more.”
- “What do you think?”
- “What can I do to help?”
- “Please/thank you.”
- “You’re welcome.”
- “Let me find out for you.”
- “I’ve got your back.”
- “I’d like you to meet…”
- “I believe you can.”
- “I think you can do a lot better.”
- “Let me be upfront with you.”
